If you have questions regarding anything below, please send an email to info@coldplungetubs.store or call us.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@coldplungetubs.store and we will process an insurance claim on your behalf.
Warranty
Warranties vary depending upon the manufacturer – see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
Our return policies vary depending upon the manufacturer. To see specific details, please look at the individual product pages. Our return policies mirror those of our manufacturers – ie, if they will allow us to return a product that we have ordered on your behalf, then we will offer you returns. If they will not permit us to, then we do not permit returns.
Most of our partner brands permit returns within 30 days, but some are subject to varying restocking and return shipping fees which will be outlined on the product page. If the product page does not specify a return policy that is brand or product specific, the Cold Plunge Tubs Store default is that there are no returns. In the case of return shipping charges, the Cold Plunge Tubs Store default is that customers will be 100% responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies – meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end – please see individual product pages for details.
Cancellations & Refunds:Any order that that has been placed and not yet shipped is subject to a cancellation fee of 2.7%.This is not a penalty, but simply what we are charged by our payment provider to process a return of funds.
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the Terms and Conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@coldplungetubs.store
Chargebacks
Any customer that files a fraudulent chargeback will be held criminally liable for theft. We are represented by white collar crime attorneys, and any fraudulent actions will be immediately pursued via the law. You will be held liable to the full extent that the law permits. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue.
Promotions
Certain brands are not eligible for promotions or prize discounts. If you would like to check before using any card, please reach out to us.
Thank you for shopping with us!
Contact info@coldplungetubs.store for any questions.
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